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Trouble in Powdercoat city!
As I mentioned in my Paint or Powdercoat thread, I shipped the Argon 18 frame off to Len at Figure Finishing. He called me today to let me know it had arrived.
Then he told me the plastic block I had put in the rear dropouts had been broken and the rear spacing was uniformly squished to about 80mm. Len said he would take the frame down the street and have a bike shop friend take a look at the frame. Apparently this shop has frame alignment tools and they thought it could be straightened. I have my doubts. If the frame was steel, maybe. Aluminum, not likely. Any advice on straightening an aluminum frame? I did have the frame insured; any advice on submitting a claim with UPS?
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Rouleur wannabe. Last edited by InspectorGadget; 07-08-2011 at 08:03 PM. |
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Do not try to fix the frame. Photograph it and make your claim with UPS straight away.
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I'm riding to promote awareness of my riding |
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You did have it insured right???? Even if you didn't they are liable for up to $100. Last edited by biker72; 07-08-2011 at 04:02 PM. |
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+3
Just went through something similar with UPS -- don't straighten it, get pictures and submit claim right away.
UPS has a new claims subcontrator and will deny your claim. Submit again and a 3rd time if necessary (in my case we had to) -- they finally coughed up a little money. Next time try Fed-Ex Ground, they seem to be a little better. |
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Fedex totaled one of my bikes but they eventually paid me in full. Just be prepared for a fight and don't give up. |
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I insured the frame for $750 because even a cheap Argon frame isn't very cheap.
I didn't take before pictures. I didn't wrap individual frame tubes or wrap the entire frame in bubble wrap because I was sending it to get a new paint job. The head tube was secured vertically in a cardboard block and there was the plastic block in the dropouts. I can only guess something heavy got dropped on the side of the box that broke the plastic block and squished the rear stays. Most disheartening.
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Rouleur wannabe. |
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I had FedEx squish the rear dropout of a Ti frame recently, as avalonracing can attest to. I didnt have before pics either but take good pics of the damage to both frame and box. It was kind of a hassle to have them pay for the damage but they did pay after a few weeks. File a claim asap and write down names, numbers, extensions blah blah. Hound them to make it right.
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Last of the Famous International Playboys |
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Filing a claim with UPS is a PITA. I've done it. Stand your ground. They will claim bad packing, ect.,ect. Be firm and tell them you've shipped or received more than one bike and let them know they aren't dealing with somebody that is unfamiliar with packing and shipping a bicycle. It takes more than a couple of phone conversations to win but remeber the person on the other end works for them, not you, even though you are the customer. Convince them you know what your doing in matters like this and you will win. Like I said it's a PITA. But not getting fair compensation hurts even more.
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The UPS claim has been filed. I also want to say that Len has been fabulous to work with under less than ideal conditions.
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Rouleur wannabe. |
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Update on my UPS claim.
UPS has completed their investigation and now I need to submit the following 3 pieces of information:
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3. Easy enough, I have the tracking record. UPS' acceptance of responsibility for the damage and the claim process has been pretty smooth and straightforward so far. As long as the dealer is willing to work with me, is there anything else I should do?
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Rouleur wannabe. |
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Last edited by Liberace; 07-16-2011 at 06:40 PM. |
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