Know the rules The Paceline Forum Builder's Spotlight


Go Back   The Paceline Forum > General Discussion

Reply
 
Thread Tools Display Modes
  #1  
Old 02-01-2013, 12:46 PM
mcteague's Avatar
mcteague mcteague is offline
Senior Member
 
Join Date: Oct 2005
Location: Maryland, USA
Posts: 2,056
fi'zi:k customer service rocks!

I was checking out my new fi'zi:k Cyrano seatpost and found the 4mm hex nut socket was too small. Only an old, worn tool would fit and that was pretty tight. I shot off an e-mail to the only address I could find for them and it was in Italy. I really did not expect anything so also e-mailed the place I bought it from, Art's Cyclery.

Someone from Art's called me and offered to send a 5mm bolt that would work and I was thrilled. Great shop!

Well, a week later, a box gets dropped off on my porch. It is about the size of a shoe box and has the fi'zi:k logo on the side and a return address from Italy. Inside I find, not just a bolt but the entire clamp assembly, a little catalog, some decals and....a fi'zi:k watch cap. Just amazing. This kind of stuff really cements brand loyalty with me.

Tim
Reply With Quote
  #2  
Old 02-01-2013, 01:22 PM
bikerboy337's Avatar
bikerboy337 bikerboy337 is offline
Senior Member
 
Join Date: Jul 2010
Location: Rhode Island
Posts: 2,320
+1

glad to hear...

i like hearing these stories as I find that I try to purchase from companies that will stand behind their products...

I have now decided to never buy Nike again due to their customer service (among other issues I have with them)... Have a 3 month old pair of shoes that are falling apart after 400 miles of running (air pegasus, so not cheap) and my only option was to send both shoes to them to inspect to figure out what/if they can do anything... i mean, what, the shoes cost like $9 to make with child labor and all...

Anyways, I've had great support from park tool and ritchey in the past... will continue to support them...
__________________
If I can bicycle, I bicycle
Reply With Quote
  #3  
Old 02-01-2013, 01:30 PM
AngryScientist's Avatar
AngryScientist AngryScientist is offline
Administrator
 
Join Date: Mar 2010
Location: northeast NJ
Posts: 23,753
yup.

the boys and girls who work for fizik in italy, well....work for fizik in italy. what more can you say? it's probably a office full of smokin hot women and healthy men who all go ride stages of the giro on their lunch breaks together.

i can just see your email arriving: "mama mia gino, put down your glass of vino, mr. mcteague has a damaged seatpost in amereeeeka, lets get him back on the pave"

Reply With Quote
  #4  
Old 02-01-2013, 01:39 PM
BumbleBeeDave's Avatar
BumbleBeeDave BumbleBeeDave is offline
Post Mod-ern
 
Join Date: Dec 2003
Location: The end of the road . . .
Posts: 19,317
I had an Arione saddle . . .

. . . some years ago that split along the side in line with those wing-flex slots the Arione has. It had been a gift from a friend and I had no receipt or original packaging.

I had a similar experience--e-mailed them to ask if there was anything that could be done. They asked for my address and a box showed up with a new saddle and postpaid stickers to send the old one back.

Good stuff.

BBD
__________________
--- __0 __0 __0
----_-\<,_ -\<,
_(_)(_)/_(_)/ (_)
A thing of beauty is a joy forever--Keats
Reply With Quote
  #5  
Old 02-01-2013, 01:46 PM
slidey slidey is offline
Senior Member
 
Join Date: Jun 2011
Location: I'm here, I'm there, I'm everywhere...I'm the egg-man
Posts: 2,724
Tis is true...I had a very similar experience, and with an Arione as well. Unexpectedly friendly, and prompt service!

They may be over in Italy, but they're very easy to deal with.

Quote:
Originally Posted by BumbleBeeDave View Post
. . . some years ago that split along the side in line with those wing-flex slots the Arione has. It had been a gift from a friend and I had no receipt or original packaging.

I had a similar experience--e-mailed them to ask if there was anything that could be done. They asked for my address and a box showed up with a new saddle and postpaid stickers to send the old one back.

Good stuff.

BBD
Reply With Quote
  #6  
Old 02-01-2013, 01:46 PM
corky corky is offline
Senior Member
 
Join Date: Apr 2006
Posts: 407
I love Italians
Reply With Quote
  #7  
Old 02-01-2013, 02:29 PM
cfox cfox is offline
Senior Member
 
Join Date: Jul 2009
Posts: 1,504
Quote:
Originally Posted by AngryScientist View Post
yup.

the boys and girls who work for fizik in italy, well....work for fizik in italy. what more can you say? it's probably a office full of smokin hot women and healthy men who all go ride stages of the giro on their lunch breaks together.

i can just see your email arriving: "mama mia gino, put down your glass of vino, mr. mcteague has a damaged seatpost in amereeeeka, lets get him back on the pave"

I read a profile of the company once (with pics), and it's not far off from what you describe.
Reply With Quote
  #8  
Old 02-01-2013, 04:38 PM
Gat64's Avatar
Gat64 Gat64 is offline
Senior Member
 
Join Date: Dec 2003
Location: Ottawa, Canada
Posts: 438
Well, I'm sold. I was humming and hawing over getting the Antares saddle I tried out last fall. The thought of a smokin' hot woman caressing my saddle before placing it in the packaging will come in handy when on a punishing climb.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:48 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.