2 great bike companies

[R3awak3n]

my bike life always crumbles at the same time. Few weeks ago broke a spoke on my fairly new reynolds AR41. This whee has been a nightmare. Wheel was out of dish, which I did not notice right away so I did nkt send it back. Got that fixed. Wheel kept on going un true and finally (I had trued it a few times) a spoke broke. Took the bike to the shop and they replaced spoke. A few days later, out of true. Messaged reynolds. I have another pair of reynolds wheels and have had more in the past, never a problem. They told me to send the wheel back for a rebuild. A week later they sent me a brand new wheel.

At the same time I broke that wheel, I felt some play in my pedal. Shimano xtr... a ton of miles on that. Took pedal off and low and behold. The fsa power crank is cracking around the pedal. Awesome. Pedal still had play, as I was trying to open it I broke the nut so that pedal is now in xtr heaven.
Sent fsa an email and they told me, send the crank for us to see. A week later I have a brand new set of arms matted to the power2max unit.

I buy a lot of stuff used here but sometimes it pays of to buy new and get the warranty. But its good to see companies honor the warranty without playing the blame game or taking months to send the stuff back.