Hey Serotta!!!!

Jack Brunk · #1 02-10-2007, 07:45 PM

Can somebody tell me why it's taking so long to a get sign off on my Meivici? I don't understand why this is happening. If you don't want to sell me one, just say so.

Jack

Smiley · #2 02-10-2007, 07:48 PM

If it was a 58 cm frame I'd freaking sign off on it for you Jack

Then again I'd be waiting to buy it from you too

Jack , usually the fitter signs off on the frame sends the OK'd draft to serotta and they assign a production slot for the bike once its recorded as "approved". Maybe I don't get your gripe

BumbleBeeDave · #3 02-10-2007, 07:52 PM

Be patient with Jack. Unless I am misremembering, he doesn't have any other bikes!

Weren't you all impatient to get your first bike?

BBD

Jack Brunk · #4 02-11-2007, 12:23 AM

Smiley,

I'm aware of the process. It was to be an exact copy of my existing frame with 10.5 chain stays. Nothing else was changed. My gripe is why I have to wait 10 plus days and it's still not in line. So my 5 week wait will now turn into a 7 week wait. Not cool.

Jack

Kevin · #5 02-11-2007, 06:05 AM

Jack,

Try private communications with Serotta; pick up the telephone. I have always found them very receptive and friendly. I don't think it is effective to communicate with a company through its public forum.

Kevin

J.Greene · #6 02-11-2007, 08:53 AM

WOW!!!

Jack,

your right, having to wait 7 weeks for a great frame is not cool...It's the effin deal of the century!!!!!!!!

wake up and calm it down a notch. Your getting a Serotta not a trek. 7 weeks or 17 is not a big deal for a for a frame made for you. Lay off the manhandling and they'll get it done.

JG

Quote:

Originally Posted by Jack Brunk

Smiley,

I'm aware of the process. It was to be an exact copy of my existing frame with 10.5 chain stays. Nothing else was changed. My gripe is why I have to wait 10 plus days and it's still not in line. So my 5 week wait will now turn into a 7 week wait. Not cool.

Jack

mike p · #7 02-11-2007, 09:00 AM

Quote:

Originally Posted by Kevin

Jack,

Try private communications with Serotta; pick up the telephone. I have always found them very receptive and friendly. I don't think it is effective to communicate with a company through its public forum.

Kevin

Going by the "rules" serotta does not encourage private communications, they want everything done through a dealer. Anytime I've called they have been helpful but I feel like I'm going above the chain of command.--That said with the amount of green jack has forked over to serrota I'm surprised he dosent have ben's personel cell phone #.

Mike

mwos · #8 02-11-2007, 09:11 AM

Last summer, when I waited 13 weeks for my Ottrott, everyone kept telling me "patience". It finally did get here, but I only got the equivalent of about 1 month of riding on it because it arrived so late.

Kathi

#9 02-11-2007, 09:11 AM

Jack buys new serotta bikes, new serotta models, lots of serottas, rides serottas, competes on serottas, talks about serotta, evangelizes the brand to his friends, posts pictures of his serottas, and writes reviews about his serottas. sounds like a valuable customer.

respect to both, I'm sure this will be worked out once a serottian sees the thread.

good luck Jack, can't wait to see some pics.

Serotta PETE · #10 02-11-2007, 11:14 AM

Jack, I will call up there tomorrow........and talk to a friend of mine.

Will send you an e-mail tomorrow. PETE

Smiley · #11 02-11-2007, 11:22 AM

Quote:

Originally Posted by Pete Mckeon

Jack, I will call up there tomorrow........and talk to a friend of mine.

Will send you an e-mail tomorrow. PETE

Hey Pete , just order the bike with your owners club piority club membership and move that 58 cm frame to the head of the line.

Serotta PETE · #12 02-11-2007, 11:27 AM

Quote:

Originally Posted by Smiley

Hey Pete , just order the bike with your owners club piority club membership and move that 58 cm frame to the head of the line.

Jack is already an Owner Club member.

I am sure it will be fixed by the team in the morning.

Smiley · #13 02-11-2007, 11:29 AM

Quote:

Originally Posted by Pete Mckeon

Jack is already an Owner Club member.

I am sure it will be fixed by the team in the morning.

just make the frame a 58 cm OK

Serotta PETE · #14 02-11-2007, 12:04 PM

That would not be your size, would it????

Quote:

Originally Posted by Smiley

just make the frame a 58 cm OK

Tom Kellogg · #15 02-11-2007, 03:27 PM

It may be that the Serotta worldwide headquarters are under eight feel of snow and the man himself can't get to work, even with his carbon fiber and kevlar bear paw snow shoes. Just a thought.