Saris H3, could they make it any harder!!!!

[jamesdak]

What happened to the good old days when a $1000 product actually came with instructions. So angry now I'm ready to throw this piece of garbage out the window.

Does anyone know if SARIS is hiding a real operating manual somewhere for the H3? I cant find anything other than the crap setup manual they send to hook up you bike.

Trainer won't pair with my Windows 10 machine and yes blutooth is on. I did get it to pair with my smartphone no problem.

Downloaded the zwift app to my samsung phone. I can get the cadence and power to connect from the H3 but not the controllable device. What the heck good is a smart trainer when if you can control it. So frustrated with it all right now.

Probably should never have bought this stupid thing but I foolishly expected to be able to actually find instructions easily, how silly of me.

[weisan]

breathe james, breathe....you should have just stuck with ...



and forget the rest. To me, they ain't worth the time.

[DfCas]

I would check to see if there is a facebook page for that trainer..you can get fast answers there maybe.

[weisan]

https://www.saris.com/Uploads/PDF/Cy.../H3-Manual.pdf

[trener1]

Originally Posted by DfCas

I would check to see if there is a facebook page for that trainer..you can get fast answers there maybe.

Yes indeed
https://www.facebook.com/groups/1997902033831560

[charliedid]

Did you try restarting it?

[AngryScientist]

Originally Posted by charliedid

Did you try restarting it?

do you work for my IT department? ? ?

[jamesdak]

Originally Posted by weisan

https://www.saris.com/Uploads/PDF/Cy.../H3-Manual.pdf

Yep, that is what it comes with. No instructions on how to use the Apps or pair it or anything. No troubleshooting, nothing. There website is worthless for support unless maybe I want to take off work and call them which I imagine is quite the ordeal in itself. Damn thing has driven me to drink and I don't drink normally.

[charliedid]

Originally Posted by AngryScientist

do you work for my IT department? ? ?

It's the only computer joke I know :-)

[jamesdak]

Originally Posted by AngryScientist

do you work for my IT department? ? ?

LOL, right?

Sad thing is I'm an old tech, worked IT, and didn't use to be an idiot. But I also am used to having a proper product manual. Heck I've written tech manual for the military back in the day and be sure when I worked project management developing products they had to come with full operating and maintenance manuals.

[jamesdak]

Originally Posted by weisan

breathe james, breathe....you should have just stuck with ...



and forget the rest. To me, they ain't worth the time.

Yep, I'm with you. I literally am mad as heck and did just down a bunch of booze. I'm sending it back, it's just not worth the hassle. I'll stick to my rollers on bad winter days and ride outside as much as I can. Screw the new tech crap!

[jamesdak]

Kill this thread, I just processed the return.

My time is valuable and I don't have it to waste on a product the manufacturer can't provide proper and full instructions on.

This may very well be the first time I've actually returned something.

And I must say my "homemade" elderberry flower infused booze provides quite the kick, bbbbZZZZZZzzzzzzzzzz

No rollers tonight...

[charliedid]

Some sort of firewall or security app keeping it from connecting?

I'm just talking a stab in the dark.

[echappist]

Originally Posted by jamesdak

What happened to the good old days when a $1000 product actually came with instructions. So angry now I'm ready to throw this piece of garbage out the window.

Does anyone know if SARIS is hiding a real operating manual somewhere for the H3? I cant find anything other than the crap setup manual they send to hook up you bike.

Trainer won't pair with my Windows 10 machine and yes blutooth is on. I did get it to pair with my smartphone no problem.

Downloaded the zwift app to my samsung phone. I can get the cadence and power to connect from the H3 but not the controllable device. What the heck good is a smart trainer when if you can control it. So frustrated with it all right now.

Probably should never have bought this stupid thing but I foolishly expected to be able to actually find instructions easily, how silly of me.

Bluetooth on Windows is a crapshot, and this might not be the fault of Saris.

Much better if you download an app like Zwift on a tablet and connect that way. Alternatively, download the app onto your PC, download the companion app on your phone, make sure both are on the same wireless network, and you basically connect the trainer to your phone via Bluetooth, while phone to PC via wireless. FWIW, I've never connected my Hammer (the first gen product) to my PC directly via Bluetooth. The connection was either via ANT+ or indirectly via the Zwift Companion App.

For ANT+, you'll need an ANT+ receiver and preferably a long USB cable.

[ORMojo]

Did you check for any firmware updates? Sounds like this is new out of the box, so a firmware update may be waiting for you.

Regarding pairing with your Windows PC, I see two things in the manual that may be relevant.

"To enjoy the full capabilities of the trainer including ongoing enhancements and Over-the-Air firmware updates you must use the Saris App for iPhone or Android devices." So does that mean you won't have full use of the trainer via the PC?

"If you are updating from a PC the use of a Bluegiga USB dongle is necessary, this can be purchased from www.Saris.com" It isn't clear from that statement if the dongle is only needed for updates via a PC, or if the dongle is only needed when the PC doesn't have Bluetooth built in . . . but the statement caught my eye given your circumstances.