FedEx/UPS Strikes Again!!!!

[sales guy]

FedEx and UPS strikes again! This time on the bike heading to Bicycling Magazine. FedEx damage on the way out and UPS on the way back to me.

A custom Extensor XCr frame, Rotor UNO hydro kit. Gotta love it. The brake lever, the only thing holding it together is the sticker!! The derailleur, it's actually snapped. The skewer is holding it in place.

Paint damage. Component damage. Lovely.

[wangster]

That's ridiculous. I think all bike companies should adopt VanMoof's strategy of making bike boxes look like TV boxes so the delivery people will ACTUALLY give a slight damn.

https://www.theverge.com/2016/9/25/1...bicycle-design

[sales guy]

And these are only a few pictures. there are a bunch more sadly including the brand new carbon thomson handlebar all scratched up.

[cribbit]

This is what insurance and proper packing can fix.

I would never ship a bike with the rear derailleur still on.

I had a similar issue and had insurance and it covered the damage, but I also had Fedex admit to repacking my box during transit.

[ColonelJLloyd]

Originally Posted by cribbit

this is what insurance and proper packing can fix.

I would never ship a bike with the rear derailleur still on.

+1

[zmudshark]

Sometimes it pays to put things in a bigger box and pack properly.

[Blown Reek]

Imagine the carnage if UPS got hold of that!

FedEx>UPS.

[sales guy]

Originally Posted by Blown Reek

Imagine the carnage if UPS got hold of that!

FedEx>UPS.

Actually, I should correct the post, cause UPS was how it was shipped back. THEY killed the brake lever!

[sales guy]

Originally Posted by cribbit

This is what insurance and proper packing can fix.

I would never ship a bike with the rear derailleur still on.

I had a similar issue and had insurance and it covered the damage, but I also had Fedex admit to repacking my box during transit.

I had it insured on the way out. On the way back, they didn't insure it.

You can't pull the rear derailleur on this. It'll damage the hose for the derailleur. They actually shipped it back with it attached to the frame.

The hanger got bent on the way out. They straightened it. On the way back, it got bent again where it snapped.

It was really well packed. And there was a bit of extra space in the box. I didn't even include the saddle/post and front wheel. So there was plenty of space.

[davidb]

The rear derailleur was not removed for shipment. In fairness to the shipper do you have any pictures of the packing job. An Iron Case from Trico will ship UPS/FedEx. Just tape the label to the outside. Not questioning the damage or ones feelings.

[sales guy]

Originally Posted by davidb

The rear derailleur was not removed for shipment. In fairness to the shipper do you have any pictures of the packing job. An Iron Case from Trico will ship UPS/FedEx. Just tape the label to the outside. Not questioning the damage or ones feelings.

Can't pull the derailleur on this. It has a hydraulic line to the derailleur. It bends and kinks the hose or rips it out of the derailleur like it did on the way out.

I used a travel case on the way out to RBA and back. FedEx even with a travel case dented the downtube, bent the hanger and pulled the actual dropout out.

[zmudshark]

I always take pictures of the bike packed in the box.

If RD can't be removed, shift to big cog, at least.

[Tickdoc]

[sales guy]

Originally Posted by zmudshark

I always take pictures of the bike packed in the box.

If RD can't be removed, shift to big cog, at least.

I took plenty of pictures packed and when it arrived.

It was shifted to the 28. All the way up.

[sales guy]

Originally Posted by Tickdoc

I was getting something from my UPS guy one day and he climbed all over a bunch of small stuff to get my box. He had no problem jumping on stuff.