Apple Watch Issues

[zap]

Originally Posted by oldpotatoe

So is my iPhone 6S+...even with a fruit logo..

Don't update the 6s.

[Nick209]

Originally Posted by oldpotatoe

How did you 'upgrade' the 6S to 13? I have a 6S+ and it just won't update to the newest IOS(16)...

Upgraded by updating her IOS and bricking her phone. So I gave her my 13.

[oldpotatoe]

Originally Posted by zap

Don't update the 6s.

Just did to IOS 15.7...might be the last, no update to 16.0...

[duff_duffy]

I have a suspicion this update not only crashed my sons watch, but also brought down the FAA computers today when a pilot tried the same update last night. You heard it hear first…

[duff_duffy]

Well, just an update….Apple called me back after letter to Tim Cook and agreed to take it back to have their tech team take a look at it. On its way back to mother ship! Very good second level customer service!!

[charliedid]

Originally Posted by duff_duffy

Well, just an update….Apple called me back after letter to Tim Cook and agreed to take it back to have their tech team take a look at it. On its way back to mother ship! Very good second level customer service!!

Letter to Tim Cook?

[duff_duffy]

His email address is easy to find. I’m under no illusion he read my email but his executive assistant called me back shortly after sending it! I’m guessing they have a team dealing with crazy customers like me.

Originally Posted by charliedid

Letter to Tim Cook?

[Alistair]

Originally Posted by duff_duffy

His email address is easy to find. I’m under no illusion he read my email but his executive assistant called me back shortly after sending it! I’m guessing they have a team dealing with crazy customers like me.

All reasonably big companies do. My wife used to get calls from the CEO’s staff to take care of things like this.

[oldpotatoe]

Originally Posted by duff_duffy

Well, just an update….Apple called me back after letter to Tim Cook and agreed to take it back to have their tech team take a look at it. On its way back to mother ship! Very good second level customer service!!

I'll bet you'll get a new watch...
What do they say...good news is told to 21 people, bad news to 9..or something? A LOT of times people buy the 'company' as much as the item.

For right below..huzzah..no surprise. I bought an IWatch for me son's birthday. Came UPS...and noticed when I looked at the box, it had already been opened, driver already left. I 'think the UPS dude stole it BUT..Got it from Apple, called Apple first and they said they would do the investigation AND sent a new watch...

[duff_duffy]

You called it. New watch, upgraded to boot!

Originally Posted by oldpotatoe

I'll bet you'll get a new watch...
What do they say...good news is told to 21 people, bad news to 9..or something? A LOT of times people buy the 'company' as much as the item.

[Nizzle]

Congrats!! Did they make any comment about the failure of the old one?

[charliedid]

Like

[rothwem]

Originally Posted by Rpoole8537

This is a great thread for me as I also have an Apple 3 watch. It does what I need and because I have had ablation and pacemaker implant, I like to have this information on hand at all times. What updates do I avoid, and how do I avoid them? BTW, I use an Apple SE second gen. I’d like to get a new phone but I don’t really need one, especially if I must trash my watch.

Haha, we have the same watch and the same phone. My watch is "rose gold" because it was my mother's before I got it, so cute.

Originally Posted by duff_duffy

You called it. New watch, upgraded to boot!

I mean, that's cool, but it still sucks that they basically made millions of series 3 watches trash.

[duff_duffy]

Nothing other than could not be fixed, they originally were going to send a repaired one back to me (or trade in from someone) but that one got stuck in transit at Memphis FedEx facility. They sent another one as a result of that error and this was the new one with upgraded band and cell capable. First level CS support not great when we had original problem, but after got into the 2nd level support at Apple what a difference. Kept me as a customer.

At the end of the day I’m ok with them stopping support for old products, I was just upset that the update they pushed bricked the device. If they just would have said don’t do the update this never would have happened. Hopefully they made fix to update so it no longer happens. Few quick searches on my end showed its been a problem for several weeks prior with others but Apple seems to be keeping that on down low. I imagine in 5 years there will be a class action suit which will net you a $5 apple gift card if you can prove you had one.

Oh well, kid is happy, I’m happy. Good day ~

Originally Posted by Nizzle

Congrats!! Did they make any comment about the failure of the old one?

[Rpoole8537]

My Apple Watch 3 is still alive and updates are off. It still looks good so I hope it will last another year???