#16
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I tweeted at them and immediately got the attention of whoever runs their twitter, who asked me to contact them directly, so hopefully that person will be more useful when business opens tomorrow. |
#17
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Companies dont want any cr@p going in in social media lately, cheaper for them to get you a new one than get bad reputation, what sucks is that probably the suckers that busted your stuff arent even their employees but airport people.
Iti s dumb to ask for receipts, specially for something that is maybe 5 years old, wont ask who keeps everything because sure at least 10 will say "I DO!!!" |
#18
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JetBlue roughed up my S&s case pretty bad, most notably breaking the wheels. I reported it immediately (at the airport) then emailed in an invoice to replace it with a new S&s case and they paid out the retail minus a year depreciation. I should have said it was new.
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#19
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AA offered to repair the S&S case at no charge the first time. Miraculously, they were able to do so, though I can't for the life of me figure out how since the hinge and valance and three out of four sides all looked like a gorilla had wailed on them with a sledgehammer. The second time the damage occurred on the outbound leg, so since we needed a working case to return home I showed them several weblinks to brand new S&S Cases in lieu of a receipt, and they authorized our buying a new replacement case and having it expedited to our destination. My advice: Hound the airline relentlessly until you get properly reimbursed...but be prepared to A) substantiate any claims with either original receipts or unequivocal verification of current retail prices; and B) wait a really long time for full remuneration. Good luck. |
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