#16
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with all due respect to you sales guy, these bikes could not have been packed properly.
for a high end frame with boutique parts (RD cant be removed!?!), a hard case should have been used for transport with the bike well secured inside. we all know how these things go. it's a big box and they get moved around hastily. they are going to get tossed about, and if you pack in cardboard that can get crushed, dented and ripped, it will happen eventually. for the average dude who is shipping his used cannondale to a new buyer - this rant is absolutely warranted. for someone in the industry, who has started THREE individual threads about how much fedex sucks, it's time to ensure that anything that leaves your shop, or is shipped back to it is properly packed, OR just accept some losses/insurance claims. sorry, but just my opinion.
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http://less-than-epic.blogspot.com/ |
#17
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#18
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RD really cannot be removed, wrapped properly and secured to inside of the seat stay or chain stay?
Hanger can't be removed so no risk of bending and a correctly spaced plastic or wood insert placed between dropouts? I don't see how it's possible for handlebars to get scratched if the bike was properly packed. I've learned the hard way by not being as careful packing stuff for myself or friends. Lots of ways to skin a cat, but none of the better ones seem to be used here. Couldn't be with the resulting photos. It sucks, but whoever packed the frame bears the responsibility, in my opinion. |
#19
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NOT taking sides but how was it packed? Sometimes no amount of packing will prevent damage(yup, those were tire tracks on box, true story)...but this stuff has to be package smasher, proof.
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Chisholm's Custom Wheels Qui Si Parla Campagnolo |
#20
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that will be a major problem for Rotor.
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#21
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That sucks!
Time to get serious...
I Kid...a little. When I was managing a company producing large carved/etched glass panels for art installations or architectural signage crating was the only way to go. Purpose build for the panels, sometimes large crates, and sometimes smaller ones built to attach to a pallet standing so that nothing could be placed on top of it. For shipping your bikes around as much as you do, and considering how much damage you've sustained already, I would look into a dedicated shipping crate made from tough composite/plastic material. Something a bit more substantial than your average travel bike case and much better than your average bike box. Costs a bit more up front but at least your gear has a better chance of making it in one piece. William |
#22
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absolutely no offense intended. and I'm not implying you're incompetent or something. just saying in my opinion it's time to figure out a solution. |
#23
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#24
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You may want to invest in something like an AirCaddy. They are not foolproof (ask jmoore), but so far I have had good luck with mine. I may have more to say if my bike arrives damaged tomorrow It really sucks to have something like that happen, especially to a zoot bike. I truly hope you come up with a solution. A custom crate or three based off an AirCaddy may be what you need. A bespoke bike crate may pay for itself in a short time. Maybe an enterprising Paceliner can come up with an AirCaddy upgrade product? I'd pay good money for a custom case that would hold up on a UPS/FDX truck and require little assembly upon arrival. As a retired UPS driver, and someone who ships his personal bike on occasion, I would be happy to consult. |
#25
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It won't be cheap, but I bet it would be a one time expense...
Custom Pelican cases... http://www.pelican.com/us/en/pro/custom-cases/ William |
#26
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#27
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William |
#28
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Regarding the RD - I thought I read somewhere that the hydraulic lines on the Rotor kit were one use only. If that's the case, I'd probably avoid removing the RD to ship as well...
That said, the group is basically trash now. I'll take the cassette! |
#29
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My understanding is that most, if not all of these damages have occurred with bikes sent for review or show, not to the end consumer? Am I wrong?
The bikes are being sent as assembled as possible, not broken down. Am I confused, as usual? |
#30
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William |
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