fi'zi:k customer service rocks!

[mcteague]

I was checking out my new fi'zi:k Cyrano seatpost and found the 4mm hex nut socket was too small. Only an old, worn tool would fit and that was pretty tight. I shot off an e-mail to the only address I could find for them and it was in Italy. I really did not expect anything so also e-mailed the place I bought it from, Art's Cyclery.

Someone from Art's called me and offered to send a 5mm bolt that would work and I was thrilled. Great shop!

Well, a week later, a box gets dropped off on my porch. It is about the size of a shoe box and has the fi'zi:k logo on the side and a return address from Italy. Inside I find, not just a bolt but the entire clamp assembly, a little catalog, some decals and....a fi'zi:k watch cap. Just amazing. This kind of stuff really cements brand loyalty with me.

Tim