I don't get why Trek bought a LBS?

[72gmc]

Originally Posted by catchourbreath

At least with Trek they make a conscious effort to charge labor appropriately off an hourly rate (Lotta customers get miffed at pricier repairs) but the service course is usually at the whim of the service manager, if they're interested in repairing everything that comes in the door as they should be then you wouldn't see much issues with non-trek spec stuff. The corp stores have the ability to buy all the tools needed which was a great experience. Downside was Unior is the main supplier and their version of some tools socks but only find that out when you're using it.

So the local service manager has that much discretion? That’s good to hear.

[Mark McM]

Originally Posted by 72gmc

So the local service manager has that much discretion? That’s good to hear.

That's not at all surprising to hear. Tools for the service department are a capital expense (like display cases or lighting fixtures), which is a whole different accounting bucket, and is likely not tied to Trek's portfolio of products. I doubt they have as much leeway in selecting tool brands for retail sale.