Chamois Butt'r Customer Service

[dumbod]

I wanted to give a shout out to Curt and the folks at Chamois Butt'r.

I buy Chamois Butt'r in the giant economy size and opened a bottle I'd had on the shelf to eight months. It didn't pump well when I opened it and over the course of a week or two it wouldn't pump at all. I figured that it had thickened over time and posted a question on their site. I expected a stock response about how to dilute it.

What I got was an email dialogue with Curt, the COO, about the nature of the problem and what I could do to fix it. In the end, in addition to advise about how to dilute it, he sent me a new pump and a free tube of of their newest product, coconut.

That was much more than was required and certainly more than I expected. It's great to find a company that actually stands behind its products. I've always liked their products and now I know why.

[El Chaba]

Good products. Good to know about the great customer service....

[charliedid]

That's a lot of Butt'r

[Charles M]

these guys have been great for yeeeeaaaaars.

the products always been good as well. so many others have come and gone and this stuff just works.

[mktng]

small unexpected gifts like this is how you make a customer for life.

i had a similar customer care experience with Park Tools. customer for life ha ha

[dumbod]

Originally Posted by charliedid

That's a lot of Butt'r

Yeah but I have big b.....

Nevermind

[cgolvin]

Originally Posted by mktng

small unexpected gifts like this is how you make a customer for life.

i had a similar customer care experience with Park Tools. customer for life ha ha

Continuing the drift…

I recently had a terrible experience buying directly from Pedro's, primarily because they outsource ecommerce and support which made it very difficult to find the right neck to choke. While it took a lot of effort on my part and help from one of their fulfillment partners, they resolved the issue. I sent Pedro's a mild nastygram and, to their credit, acknowledged the issue and sent me a gift.

While that was nice of them I'll definitely have second thoughts about buying direct in the future (no issue with the products themselves).

[tigoat]

It is one of my favorite creams but it can be costly if you ride a lot. I usual buy some cheap body lotions to use as a substitute which work just fine.