Contacting Rene Herse?

[akelman]

I'm sure I'm being an idiot, but I just spent twenty minutes bouncing around the Rene Herse site without finding any contact information. Does anyone know of a way to get in touch with them? Thanks!

[dbnm]

customerservice@renehersecycles.com

[unterhausen]

they may not answer. Or at least they weren't, because they only had one person working at a time

[p nut]

Over the past month, I’ve not had a single email answered. Probably running a skeleton crew, but I’m a bit disappointed. Especially considering I wanted to ADD items to an order.

Other small companies seem to respond (eventually), so not sure what’s going on here.

[dbnm]

They are posting daily photos on Instagram.

Maybe message them there?

www.instagram.com/reneherse

[akelman]

Thanks, all. It's helpful to hear that this is just a Covid-19 thing. I'll be patient — though patience isn't really my default setting.

[pbarry]

Yeah, follow them on IG and send a message.

[dbh]

They’ve been pretty straightforward in their emails that they’re running a skeleton crew during the pandemic and that it’s had an impact on their business. I’d definitely cut them so slack in the customer service department these days.


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[ColonelJLloyd]

Seems like a good move to at least have a VM greeting that explains things quickly and says "your order/question is important to us and we will contact you ASAP" and an auto-reply email that says the same (BikeHubStore does this). Radio silence is never a good move on the customer service front.

https://groups.google.com/forum/#!ms...A/IUW0gFuMAAAJ

[dbnm]

They should have a statement about their slow response as well as having a contact link like every other retail shop on the internet.

The only way to get the email customerservice@renehersecycles.com is to go into their privacy statement.

Times are crazy. They could make it easier for their (potential) customers.

[PacNW2Ford]

https://www.renehersecycles.com/ship...ng-a-pandemic/

[akelman]

Originally Posted by PacNW2Ford

https://www.renehersecycles.com/ship...ng-a-pandemic/

Thanks. That's very helpful.

[Drmojo]

not hearse Ari
but I like “ hearse”
maybe he died
like the flat I just got on my Compass/ RH 650b tire!
not my favorite company, as you might guess...

[akelman]

Originally Posted by Drmojo

not hearse Ari
but I like “ hearse”
maybe he died
like the flat I just got on my Compass/ RH 650b tire!
not my favorite company, as you might guess...

Hah! I didn't even notice the typo, and I'm usually pretty aware of that kind of thing. I'm going to leave it alone, a kind of memorial to my stupidity.

[justaute]

FWIW...IG messaging didn't get me anywhere, even with two recent orders. Don't think it will work.