Shimano Crankset Recall

[Nessism]

I've got an affected crank, but my use of said crank is low mileage, so I won't be bringing it in. I'll monitor it myself.

I assume, that Shimano will take care of customers with busted cranks for a number of years...but how long specifically? 10 years? Are there legal constraints on things like this?

[sjbraun]

Reading through this thread and learning that a persistent creaking could indicate a crankset in need of replacement makes me wonder of my creaky GRX Hollowtech crankset will be recalled.

[Bruce K]

My understanding is that at this time, this safety program is open ended.

No end date.

BK

[sipmeister]

Originally Posted by jamesdak

It pays to run a lot of older stuff and Campagnolo!

I can’t recall when a Campy crank was last recalled.

#ridecampy

[peanutgallery]

Well...there's this thread
https://forums.thepaceline.net/showthread.php?t=298560

No emperor has clothes

Originally Posted by sipmeister

I can’t recall when a Campy crank was last recalled.

#ridecampy

[AngryScientist]

This is going to prompt me to go do a thorough inspection of the crank on my SwissX which has seen a ton of wet muddy conditions.

[El Chaba]

The tip of the iceberg. I agree with others that the recall will expand. This is very bad for Shimano.

[oldpotatoe]

Originally Posted by robt57

In my LBS [if it existed] I'd be failing every chainset before subjecting my customers safety and my shop reputation. There is NO WAY I'd share the liability or reputational burden with Shimano, period.

I suspect I'd become a Campy and SRAM shop.

BUT, I suspect that crank has to travel to shimano-land in Irvine before they replace, unless it's REALLY obvious, like cracked. AND if the brainiacs in Irvine deem it OK, it'll come back..I suspect.
shimano isn't going to just replace and throw away at the LBS level.

[rowebr]

Originally Posted by unterhausen

There is no indication that any hollowtech crank is immune from cracking. If a crank isn't cracked, it's just that it hasn't seen enough usage under the wrong conditions yet. That's why I said upthread that I think they will have to expand this recall. I guarantee that failed cranks will be missed and other cranks will fail after an inspection. The glue can fail from the inside, so it's not evident without a very good NDA inspection by a competent technician that it's safe. And a shop isn't going to be able to do anything other than a visual inspection. Unless I'm wrong and they are sending out bottles of dye and a uv light.

I don’t think this is correct. The 105-5800 and 105-R7000 series are still “Hollowtech” but the drive side arm to spider connection on those is a single piece of aluminum. Nothing bonded together. And those cranks are not recalled.

[tylercheung]

Originally Posted by rowebr

I don’t think this is correct. The 105-5800 and 105-R7000 series are still “Hollowtech” but the drive side arm to spider connection on those is a single piece of aluminum. Nothing bonded together. And those cranks are not recalled.

half a mind to just replace w/ R7000 cranks, ignore the aesthetics and not worry...

[deluz]

I have FC-9000 marked ML.
But I bought it used, does it still qualify for replacement or do I need proof of purchase?

[prototoast]

Originally Posted by deluz

I have FC-9000 marked ML.
But I bought it used, does it still qualify for replacement or do I need proof of purchase?

Because it's a recall, you don't need to show proof of ownership.

Because they'll only replace it if it's already showing signs of failure, functionally this is just a really generous lifetime warranty.

[Jeff N.]

I have not had a bit of trouble, luckily, with any of my Shimano cranksets, Dura Ace or Ultegra, after many thousands of miles.

[bigbill]

Originally Posted by Jeff N.

I have not had a bit of trouble, luckily, with any of my Shimano cranksets, Dura Ace or Ultegra, after many thousands of miles.

An 8000 I got from you was on the list. I dropped it at the LBS but it still looked new. I expect to get it back once they complete their due diligence for Shimano. The 6800 I bought in 2017 looks a little shady around the bonded section.

[echappist]

Originally Posted by AngryScientist

From an engineering standpoint, I say this is a completely bumbled recall.

If a product has a known failure mode and requires either inspection or replacement, you can't just set a one time inspection point and bless the thing for the rest of it's life.

IANAL, but it would appear that by not going full-hog, they've also opened themselves to liabilities by knowing that things could be unsafe yet still not doing the minimum required for safety (e.g. at least a set of periodic checks, though replacement might be cheaper in the long-run).