Record 12 / Cervelo Failure

[jemoryl]

Originally Posted by muz

Are you saying the polar ice caps are not damaged when the LBS orders the kit?

Yes, the ones brought in by the official importer are transported on a solar powered ship. That is one reason for the extra cost.

[m4rk540]

So who are we blaming now? The guy who bought the part?

[FlashUNC]

Originally Posted by m4rk540

So who are we blaming now? The guy who bought the part?

No, just don't expect everyone to bend over backwards on a JRA. Sometimes stuff breaks.

[RobJ]

I just read through all 7 pages of the post and what a cliff-hanger with no update in over 2 months??

[crossjunkee]

Originally Posted by RobJ

I just read through all 7 pages of the post and what a cliff-hanger with no update in over 2 months??

Sorry! Here's the update. Campy received the rear derailer and determined the limit screw was not correctly set which in turn caused it to get caught in a spoke. Campy replaced the rear derailer at no charge for my trouble. Excel took zero responsibility and I bought a new bike with Dura-Ace. I will never return to Excel and it's my personal crusade to tell everybody I know to never buy from them.

If anybody wants a basically new Record 12 speed group, ENVE 3.4's, or a broken Cervelo R3 let me know!

Not sure why the picture is blurry. It's crystal clear before the upload.

[crossjunkee]

Originally Posted by oldpotatoe

Drive to Boulder, get the rear der and send it to Dan...send the chain too.
I still suspect that it was chain connection error that caused this.

oldpotatoe, Dan was able to help me in this case. But sadly he is no longer with Campy. I was able to talk to him on his official last day. But he was a big help. I can only hope he's off to greener pastures. The chain did have the correct links, but the limit screw wasn't adjusted and still set to factory spec.

[pdmtong]

Originally Posted by crossjunkee

oldpotatoe, Dan was able to help me in this case. But sadly he is no longer with Campy. I was able to talk to him on his official last day. But he was a big help. I can only hope he's off to greener pastures. The chain did have the correct links, but the limit screw wasn't adjusted and still set to factory spec.

oh no...Dan was always very helpful to me.

To the OP...FWIW I would rather be riding that SL6 than the R3.

[RobJ]

Glad to hear that everything got resolved, maybe not in the manner you hoped though. It seemed you sincerely wanted to get back on the bike and were upset by the whole incident.

I would agree with Paul - that SL6 looks really sweet and think you got a nice upgrade out of the whole ordeal.


Sent from my iPhone using Tapatalk

[oldpotatoe]

Originally Posted by crossjunkee

oldpotatoe, Dan was able to help me in this case. But sadly he is no longer with Campy. I was able to talk to him on his official last day. But he was a big help. I can only hope he's off to greener pastures. The chain did have the correct links, but the limit screw wasn't adjusted and still set to factory spec.

Just learned Dan has moved on..really too bad as he was a Campagnolo ZUES..
BUT

Campy received the rear derailer and determined the limit screw was not correctly set which in turn caused it to get caught in a spoke. Campy replaced the rear derailer at no charge for my trouble.

I guess those who say Campag NA is unresponsive and elitest can reread this..

[crossjunkee]

Originally Posted by oldpotatoe

I guess those who say Campag NA is unresponsive and elitest can reread this..

They were fantastic to work with. His replacement is on the east coast and very responsive as well.

[oldpotatoe]

Originally Posted by crossjunkee

Sorry! Here's the update. Campy received the rear derailer and determined the limit screw was not correctly set which in turn caused it to get caught in a spoke. Campy replaced the rear derailer at no charge for my trouble. Excel took zero responsibility and I bought a new bike with Dura-Ace. I will never return to Excel and it's my personal crusade to tell everybody I know to never buy from them.

The frame was purchased from Excel, and the components were purchased from Pink Jersey. Excel built the bike.

hmmm and yikes

[thirdgenbird]

Originally Posted by crossjunkee

If anybody wants a basically new Record 12 speed group,l

Want a few mint record 10 groups and/or a singular osprey in exchange?

[Mark McM]

Originally Posted by crossjunkee

Sorry! Here's the update. Campy received the rear derailer and determined the limit screw was not correctly set which in turn caused it to get caught in a spoke.

I find it hard to believe they determined that with any certainty, just by looking at the derailleur. The exact limit screw adjustment will vary with the offset of the cassette, and the offset and thickness of the hanger, plus the wheel and hanger alignments. From looking only at the derailleur an incorrectly set limit screw might be a good guess, but it is only a guess. Even if the limit screw was set correctly initially, the derailleur could still go into the spokes if hanger got bent, or if the hanger loosened up (the hangers on most cervelos are replaceable and are held on with screws).

Given the damage to the frame and derailleur, we may never know the exact cause (or set of causes) for the derailleur going into the spokes. But the distance the bike was able to be ridden without incident after the initial setting of the limit screw decreases the likelihood that this was the cause.

[Pegoready]

I'd say comparing Campy giving you a free rear derailleur (and offhandedly throwing the mechanic under the bus) to Excel trying to unpack the convoluted chain of events isn't comparable. Excel had a much more difficult job in this situation.

Campy tossing you a free derailleur while keeping the old one and claiming an incorrect limit screw adjustment is the fastest way to clean their hands of the situation while admitting no blame and looking like the good guys. Nothing against them, I might have done the same.

[Big Dan]

Agree with Mark and Pego.
The OP is JRA , no shifting and the whole thing goes to hell.
Let's blame the limit screw.......