FedEx/UPS Strikes Again!!!!

[sales guy]

FedEx and UPS strikes again! This time on the bike heading to Bicycling Magazine. FedEx damage on the way out and UPS on the way back to me.

A custom Extensor XCr frame, Rotor UNO hydro kit. Gotta love it. The brake lever, the only thing holding it together is the sticker!! The derailleur, it's actually snapped. The skewer is holding it in place.

Paint damage. Component damage. Lovely.

[wangster]

That's ridiculous. I think all bike companies should adopt VanMoof's strategy of making bike boxes look like TV boxes so the delivery people will ACTUALLY give a slight damn.

https://www.theverge.com/2016/9/25/1...bicycle-design

[sales guy]

And these are only a few pictures. there are a bunch more sadly including the brand new carbon thomson handlebar all scratched up.

[cribbit]

This is what insurance and proper packing can fix.

I would never ship a bike with the rear derailleur still on.

I had a similar issue and had insurance and it covered the damage, but I also had Fedex admit to repacking my box during transit.

[ColonelJLloyd]

Originally Posted by cribbit

this is what insurance and proper packing can fix.

I would never ship a bike with the rear derailleur still on.

+1

[Blown Reek]

Imagine the carnage if UPS got hold of that!

FedEx>UPS.

[sales guy]

Originally Posted by Blown Reek

Imagine the carnage if UPS got hold of that!

FedEx>UPS.

Actually, I should correct the post, cause UPS was how it was shipped back. THEY killed the brake lever!

[davidb]

The rear derailleur was not removed for shipment. In fairness to the shipper do you have any pictures of the packing job. An Iron Case from Trico will ship UPS/FedEx. Just tape the label to the outside. Not questioning the damage or ones feelings.

[sales guy]

Originally Posted by davidb

The rear derailleur was not removed for shipment. In fairness to the shipper do you have any pictures of the packing job. An Iron Case from Trico will ship UPS/FedEx. Just tape the label to the outside. Not questioning the damage or ones feelings.

Can't pull the derailleur on this. It has a hydraulic line to the derailleur. It bends and kinks the hose or rips it out of the derailleur like it did on the way out.

I used a travel case on the way out to RBA and back. FedEx even with a travel case dented the downtube, bent the hanger and pulled the actual dropout out.

[batman1425]

Originally Posted by sales guy

Can't pull the derailleur on this. It has a hydraulic line to the derailleur. It bends and kinks the hose or rips it out of the derailleur like it did on the way out.

I used a travel case on the way out to RBA and back. FedEx even with a travel case dented the downtube, bent the hanger and pulled the actual dropout out.

Maybe I'm missing something, but if it was in a hard sided travel case and secured properly inside, how could you get anything near this level of damage with out them flat out destroying the case?

[-dustin]

Originally Posted by sales guy

Can't pull the derailleur on this.

that will be a major problem for Rotor.

[zmudshark]

I always take pictures of the bike packed in the box.

If RD can't be removed, shift to big cog, at least.

[sales guy]

Originally Posted by zmudshark

I always take pictures of the bike packed in the box.

If RD can't be removed, shift to big cog, at least.

I took plenty of pictures packed and when it arrived.

It was shifted to the 28. All the way up.

[zmudshark]

Originally Posted by sales guy

I took plenty of pictures packed and when it arrived.

It was shifted to the 28. All the way up.

Good luck with the claim, sounds like you tried. You really have had a streak of bad luck.

You may want to invest in something like an AirCaddy. They are not foolproof (ask jmoore), but so far I have had good luck with mine. I may have more to say if my bike arrives damaged tomorrow

It really sucks to have something like that happen, especially to a zoot bike. I truly hope you come up with a solution. A custom crate or three based off an AirCaddy may be what you need. A bespoke bike crate may pay for itself in a short time.

Maybe an enterprising Paceliner can come up with an AirCaddy upgrade product? I'd pay good money for a custom case that would hold up on a UPS/FDX truck and require little assembly upon arrival. As a retired UPS driver, and someone who ships his personal bike on occasion, I would be happy to consult.

[William]

It won't be cheap, but I bet it would be a one time expense...

Custom Pelican cases...
http://www.pelican.com/us/en/pro/custom-cases/






William