#1
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Contacting Rene Herse?
I'm sure I'm being an idiot, but I just spent twenty minutes bouncing around the Rene Herse site without finding any contact information. Does anyone know of a way to get in touch with them? Thanks!
Last edited by akelman; 06-02-2020 at 10:34 PM. |
#2
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#3
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they may not answer. Or at least they weren't, because they only had one person working at a time
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#4
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Over the past month, I’ve not had a single email answered. Probably running a skeleton crew, but I’m a bit disappointed. Especially considering I wanted to ADD items to an order.
Other small companies seem to respond (eventually), so not sure what’s going on here. |
#5
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#6
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Thanks, all. It's helpful to hear that this is just a Covid-19 thing. I'll be patient — though patience isn't really my default setting.
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#7
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Yeah, follow them on IG and send a message.
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#8
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They’ve been pretty straightforward in their emails that they’re running a skeleton crew during the pandemic and that it’s had an impact on their business. I’d definitely cut them so slack in the customer service department these days.
Sent from my iPhone using Tapatalk |
#9
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Seems like a good move to at least have a VM greeting that explains things quickly and says "your order/question is important to us and we will contact you ASAP" and an auto-reply email that says the same (BikeHubStore does this). Radio silence is never a good move on the customer service front.
https://groups.google.com/forum/#!ms...A/IUW0gFuMAAAJ |
#10
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They should have a statement about their slow response as well as having a contact link like every other retail shop on the internet.
The only way to get the email customerservice@renehersecycles.com is to go into their privacy statement. Times are crazy. They could make it easier for their (potential) customers. |
#11
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#12
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Quote:
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#13
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herse
not hearse Ari
but I like “ hearse” maybe he died like the flat I just got on my Compass/ RH 650b tire! not my favorite company, as you might guess... |
#14
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Hah! I didn't even notice the typo, and I'm usually pretty aware of that kind of thing. I'm going to leave it alone, a kind of memorial to my stupidity.
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#15
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FWIW...IG messaging didn't get me anywhere, even with two recent orders. Don't think it will work.
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Tags |
runny arse |
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