Niner warranty?

45K10 · #1 10-31-2019, 10:35 AM

Has anyone had experience with trying to warranty a Niner frame since they filed for bankruptcy and were subsequently bought? I am trying to warranty a 2016 alloy frame but the vendor I bought the bike through claims the frame is only warrantied for two years. But the Niner website states that "any steel or alloy frame purchased after January 1 2017 will have a five year warranty from the date of purchase"

I bought the bike in May 2017 so I should be good, right?

jtakeda · #2 10-31-2019, 10:39 AM

Get that warranty. You’re good. Just know your LBS will likely charge you for the labor of removing parts and installing

merckxman · #3 10-31-2019, 05:48 PM

Looks like the only consideration is when the purchase was made, not when the frame was made. Having said that I've seen a "new" company of same brand not honor a lifetime warranty so maybe something like that is going on. Call Niner.

floppyb · #4 11-01-2019, 01:35 PM

+1. If you LBS isn't willing to help, give Niner a call. And maybe find a new LBS.

45K10 · #5 11-01-2019, 02:12 PM

Actually Niner just approved my warranty claim. The vendor changed their tune after I pointed out what the Niner warranty actually states. It was a case of someone not checking the facts before they made a statement.

All in all not a big deal and a shout out to Niner for processing the warranty claim quickly.

Thanks for everyone's input