Glory Cycles closing midst complaints

[RobJ]

https://www.bicycleretailer.com/reta...bbb-complaints


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[eippo1]

Yikes, I was getting sales emails from them as recently as September.

[mstateglfr]

I read about them a couple months ago and thought they had closed at that time. I went down a rabbit hole filled with long form complaints. That place was a mess and it sounds like cycling retail will be better off with it shut down.

[KJMUNC]

Fairly certain the owner is/was a forumite.....for years there have been complaints of that site just being an empty storefront where there was limited/no stock but they'd take orders (and your money) and then place their own orders in the background and hope to be able to fulfill it. This dates back waaaay before COVID....threads here mention it as far back as 2008.

[rice rocket]

Meh. Good riddance.

I had to file a chargeback to get my money back from them after they cancelled my order and didn't refund me.

[Pegoready]

I’ve said it elsewhere and I’ll say it again: Good riddance. We don’t need companies like this. Covid showed everyone what bike retailers were built on solid foundations and who weren’t. Glory carried very little inventory and relied on floating customers’ money to make orders with their vendors after the sale. In the best of times this works ok with the customer being none the wiser (‘your order is shipping in a couple of days, we’re doing inventory, we’re busy, you missed FedEx today, etc”). During Covid this doesn’t work.

[Pegoready]

There’s also multiple instances of the owner going psycho on bad reviewers and doxxing them in replies and leaving bad reviews at their places of work. Scary stuff.

[Upcountry]

Years ago I assumed they were on par with Excel, and Performance bike, and used to order from them on occasion. In the last few years I learned of their "business model" and boycotted them altogether(only after ordering a pair of handlebars that would ship in "3-5 days"... They lacked transparency and that was their major downfall...

[krooj]

I never had the issues others had, ordered two sets of eeBrakes that came through alright; however, they had a BAD habit of listing things on their site which were either no longer made or incredibly hard to come by as "in stock". I was trying to source a specific Enve fork earlier this year, and they stated it was in stock, so I called and it turns out they did not have it. AFAIK, this was a tapered rim brake fork that Enve had run out of a year+ ago.

From the phone conversation, it sounded like their inventory system was a mess.

[rice rocket]

Originally Posted by krooj

I never had the issues others had, ordered two sets of eeBrakes that came through alright; however, they had a BAD habit of listing things on their site which were either no longer made or incredibly hard to come by as "in stock". I was trying to source a specific Enve fork earlier this year, and they stated it was in stock, so I called and it turns out they did not have it. AFAIK, this was a tapered rim brake fork that Enve had run out of a year+ ago.

From the phone conversation, it sounded like their inventory system was a mess.

Inventory issues and backorders is one thing.

Not issuing refunds after cancelling order goes under fraud in my book.

[veloduffer]

I recall that I had purchased some minor items from them in the past without incident. I hope none of us got stuck...

[R3awak3n]

good riddance. One of the worst experiences I have ever had. I was lied to multiple times and had to message the bike company who helped me out in getting my money back.

This is a blessing.

[prototoast]

On a positive note, for anyone in New York, NYC Velo sounds like a good retailer to work with, if they are willing to buy a fork at retail in order to try to help get one of their customer's build ready sooner.

[krooj]

Originally Posted by rice rocket

Inventory issues and backorders is one thing.

Not issuing refunds after cancelling order goes under fraud in my book.

Yeah... that's extremely shady.

[45K10]

I order a rear derailleur from them a couple of years ago. It never showed up. I had to get PP after them in order to get a refund.

I for one am not sad to see them go.