|
Yeah... just got back from Tucson/Patagonia courtesy of American. Not sure I'll willingly book with them again.
Our flight from New England to Chicago was delayed due a flat tire. No big deal... at least so we thought. Flat tire was changed out within an hour and we were excited that we wouldn't miss our connection in Chicago. We didn't actually stress because we noticed that our connector was actually the same plane (landing and then taking off at the same gate!). SUPER!!! Little did we know, that fun was about to ensue! While we were in the air, customer service re-booked us on another plane for our second leg, at a much later time... When we landed, we received notification and went to the check-in agent for our original flight who informed us that they had already filled our 'old' seats and we were now looking at a 6hr layover. We put up a stink, politely, and managers were called. We were made to feel bad for being pushy about being put on standby... in the end it all worked out but we came away feeling like American was kind ****ty...
Then came our return... instead of an 8hr hop, we endured a 30hr odyssey complete with being billed for 'free hotel vouchers', 'accidental' ticketing to Springfield, Ill instead of Springfield/Bradley, CT, and... getting yelled at by gate people when politely trying to ask how if we needed to collect our bikes at baggage claim and transfer them ourselves to a different airline carrier (which they booked us on).
Total carnage... that said, not sure if that's unique to American these days.
|
03-13-2024, 11:14 AM
Threaded Mode