Cycliq Customer Service Rant

[kiwisimon]

and after reading this thread Cycliq appear on my facebook feed with a few people telling them the same problem, their marketing guy promised to forward the details on to the design guys and service guys. Maybe try contacting them on FB?

[Veloo]

Who knows...maybe their webmaster bailed on them and they did actually have email problems.

[unterhausen]

they post videos on FB all the time, and a couple of times a week one of their fed-up customers comments about an issue that Cycliq customer service has been ignoring.

[pdmtong]

Did you buy it direct or through a dealer? Presumably direct since you are pursuing support directly?

[559Rando]

What's new with Cycliq? I love the idea. Is there any competition? Or is it just better to have use separate lights and cameras?

[tuxbailey]

Yes I bought direct.

After a lot of patience on my part...and I also posted my experience in the DC Rainmaker thread, they said they will send me a new one while they check on mine for the failure.

So I sent mine back and they even paid for shipping. I am waiting for the new one/loaner to show up. it is likely coming from China/Hong Kong.

If I do receive the replacement one eventually then I think it will likely be the last time I hear from them given how slow their CS is.

In the mean time I bought a separate headlight and probably will mount my old Sony action cam.

[pjbaz]

Resurrecting this thread bc I'm pissed at this POS company and their foolish lack of support. My 6CE worked great until the battery died a few months ago. Now, I can't get it to operate properly and the battery life is also just sad now.
I'd love to talk to someone but it's only email (as has been said a lot) ...

$200 that worked great for about a year, now I'm ready to send the thing back to OZ in a box with dung in it.

[unterhausen]

their FB feed still has a batch of pissed off customers posting on it all the time. The comments get deleted and ignored now though

[pjbaz]

Originally Posted by unterhausen

their FB feed still has a batch of pissed off customers posting on it all the time. The comments get deleted and ignored now though

I haven't hit their FB yet but I DID email a guy I found on the DC Rainmaker site ... let's see what happens

Ben Hammond
CMO
Cycliq
ben.hammond@cycliq.com

[brownhound]

I feel very fortunate that Cycliq walked me through a Fly6 that had stopped working through many emails.

Though like a previous poster said, it would've been easier with a short phone call or just a good trouble shooting guide: "Your Fly6 no longer holds a charge, here are the three likely reasons and our answer to each..."

[pjbaz]

Originally Posted by pjbaz

I haven't hit their FB yet but I DID email a guy I found on the DC Rainmaker site ... let's see what happens

Ben Hammond
CMO
Cycliq
ben.hammond@cycliq.com

I got an email back saying he forwarded my info to their tech side ... I'm not ready to hold my breath but I am hopeful

[eddief]

it was a piece o crap and that was matched or exceeded by their lack of support.

[Veloo]

I just saw a video ad on Facebook. This is the text with the video below. Wonder if they came up with an updated rear came and are dumping the stock?
When I click on the video, it goes to this link:
https://cycliq.com/subscribe-to-win/?v=3e8d115eb4b3

=====================

The future of cycling safety is coming on March 3rd!
Sign up to be the first to find out what it is AND go into the draw to win a light and camera safety system worth over $500.

[pjbaz]

They've been very good about responding to my emails, although essentially I'm SOL because they changed the app which changed things I preferred, and while I struggle to reset and get it operating again I'm told it's for my ease of use ... and safety.