Quote:
Originally Posted by cgolvin
You should definitely contact customer support. IME they'll offer a voucher for 40% of the value of a new pair, but given that you only wore them once they may (should) do a lot better than that. My experiences with their CS have been consistently excellent...
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Totally agreed about Rapha CS. The couple issues I've had over the years (seam tear, zipper issue) were resolved super fast with no-cost replacements sent my way. It's been probably 5 years since the last one, so maybe they've changed, but when I needed them they took care of me. I've also got a couple jerseys and a backpack that I've used consistently for a decade that are in great shape. The shorts and base layers eventually get resigned to trainer duty, but I've never had a Rapha item that seemed to be short-lived or low quality. Also, their bibs (especially the straps) work better for my body than Assos, so the Assos are the last shorts to come out of the drawer in a week :-)
All that said, I don't think I've ever bought anything from Rapha for full MSRP, and I've spent loads and loads of $$$ with them over the years. I'm not a business genius, but I'd imagine that's probably an issue.