#46
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The free return label IMO is fair. |
#47
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The shop is wrong. Period, end of story.
It's their shop. It's their website. They should act with integrity. If their website says for X dollars you get Y product, that's called a contract. The entire reason bike shops exist is to be the interface between the customer and the manufacturer. In this case they are just the middle man making money passing on a sealed box from Pinarello to the customer, so what value to the world do they even provide if they can not even be bothered with customer service?
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http://less-than-epic.blogspot.com/ |
#48
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I see not any more..too bad..they were a great company. But for Angry right above, yes, bike shops and mail-order in particular, are most times nothing more that bike stuff delivery operations, not really 'bike shops', that offer full service, with 'service' being the operative word..Customer Service seems to be dead in a lot of industries these days.
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Chisholm's Custom Wheels Qui Si Parla Campagnolo Last edited by oldpotatoe; 08-03-2024 at 08:07 AM. |
#49
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Sent from my Pixel 6a using Tapatalk |
#50
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Sent from my Pixel 6a using Tapatalk |
#51
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The owner just contacted me and apologized! He is sending me the freehub I need for the inconvenience! Much better outcome then the original contact from customer service!
Sent from my Pixel 6a using Tapatalk |
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Every time I say that I am a repeat customer, the vendor realizes that there's a loyalty trade going on as well as a sale. In those instances, they go out of their way for me. The thing about a lot of this stuff is that it's a relationship -- if they don't like you, they don't bend, and if you don't like them, they don't get another sale. |
#53
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Glad they took some responsibility and came up with a solution.
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#54
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Takes so little, but goes such a long way.
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So are you sending the bike back or did they send you the freehub you need so you can run a wheelset you already own? Just wanted to see how this all turned out.
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#56
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Sent from my Pixel 6a using Tapatalk |
#57
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I hope the freehub's value is equal or better than the price delta between the wheels you got and the wheels you paid for!
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#58
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Glad it worked out to your liking. Ride safe, enjoy!
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This foot tastes terrible! |
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Enjoy! |
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