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  #166  
Old 12-05-2020, 02:53 PM
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William William is offline
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For those of you that have purchased from Orphan Espresso, have you had any issues with communicating with them? I ordered a full o-ring rebuild kit for my Europiccola millenium from them. The kit showed up in a timely manner so no issue there. Upon changing them out the last one I went to install was for the shower screen, but I discovered that the new o-ring has a flat side and a rounded side, the old one was fully rounded. I attempted to put the new one in but it would not go in and stay in. I used the portafilter to seat it but no matter how many times I tried it would just fall out. I ended up putting the old one back in since that wasn't where I was having an issue, but I would still want to replace it. This machine has the Millenium sticker on the bottom and uses a 51mm portafilter basket so I'm sure I ordered the right kit.

I emailed them to describe the situation to see if they had any suggestions or to see if they possibly included the wrong shower screen o-ring in the kit. So far we are going on a week and a half with no response. They were able to process my order and get it sent out within a day so they are on top of that end of things. I tried resending an email yesterday so I'll wait a while and see but so far I'm not imressed with support side of things.








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  #167  
Old 12-05-2020, 03:30 PM
mwynne mwynne is offline
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I have a memory rattling around my brain that for a few years the millennium models did use an o-ring that didn't have a flat side...
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  #168  
Old 12-06-2020, 02:54 AM
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William William is offline
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Originally Posted by mwynne View Post
I have a memory rattling around my brain that for a few years the millennium models did use an o-ring that didn't have a flat side...
It would seem that I landed one of those. Works great though.






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  #169  
Old 12-06-2020, 08:42 AM
Cantdog Cantdog is offline
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I’ve never gotten a reply when I’ve tried to contact Orphan Espresso.
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  #170  
Old 12-06-2020, 01:01 PM
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William William is offline
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Originally Posted by Cantdog View Post
I’ve never gotten a reply when I’ve tried to contact Orphan Espresso.
Well that's great, looks like I may be SOL. If that's the case it will be the first and last time I order anything from them.






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  #171  
Old 12-06-2020, 01:10 PM
flying flying is offline
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Originally Posted by William View Post
Well that's great, looks like I may be SOL. If that's the case it will be the first and last time I order anything from them.
W.
I have spoken with them before but it was thru using PM on a coffee forum.
I am pretty sure it was Home Barista

Just checked and they were active 50 minutes ago
https://www.home-barista.com/member/orphanespresso/

So they are there

Last edited by flying; 12-06-2020 at 01:15 PM.
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  #172  
Old 12-06-2020, 01:48 PM
mtechnica mtechnica is offline
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Originally Posted by William View Post
Well that's great, looks like I may be SOL. If that's the case it will be the first and last time I order anything from them.






W.
Try Stefano's espresso care in Portland.

https://www.espressocare.com/
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  #173  
Old 12-06-2020, 02:31 PM
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William William is offline
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Quote:
Originally Posted by flying View Post
I have spoken with them before but it was thru using PM on a coffee forum.
I am pretty sure it was Home Barista

Just checked and they were active 50 minutes ago
https://www.home-barista.com/member/orphanespresso/

So they are there
Thanks for the heads up. If they won't respond to the email they tell you to use on their own website, yet may respond on a forum most customers probably don't know about, it doesn't inspire confidence in their business model.







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  #174  
Old 12-06-2020, 02:32 PM
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William William is offline
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Originally Posted by mtechnica View Post
Try Stefano's espresso care in Portland.

https://www.espressocare.com/

Thanks, this was my next action if I ultimately didn't get a response from Orphan Espresso.






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  #175  
Old 12-06-2020, 04:31 PM
flying flying is offline
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Originally Posted by William View Post
Thanks for the heads up. If they won't respond to the email they tell you to use on their own website, yet may respond on a forum most customers probably don't know about, it doesn't inspire confidence in their business model.

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  #176  
Old 12-06-2020, 04:39 PM
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jkbrwn jkbrwn is offline
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Originally Posted by simplemind View Post

Can you update your recent findings? I’m reading that too fine is a bad thing for the Robot. Mine should be here tomorrow, so I’m trying to get a head start!
Any update on your Robot's arrival?
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  #177  
Old 12-06-2020, 10:14 PM
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simplemind simplemind is offline
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Originally Posted by jkbrwn View Post
Any update on your Robot's arrival?
Well yes, it’s still in the birthing stage...not really out of diapers. So far I’m struggling with getting a good puck. Shots are short, low pressure build up, some tunneling, some bitterness, you know the drill. By the time my 10 sec pre-infusion is done, the arms are almost down. I have a lot to learn. WDT is next.
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  #178  
Old 12-06-2020, 10:34 PM
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jkbrwn jkbrwn is offline
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Originally Posted by simplemind View Post
Well yes, it’s still in the birthing stage...not really out of diapers. So far I’m struggling with getting a good puck. Shots are short, low pressure build up, some tunneling, some bitterness, you know the drill. By the time my 10 sec pre-infusion is done, the arms are almost down. I have a lot to learn. WDT is next.
Absolutely sounds like a grind issue rather than distribution. Remind me - which grinder are you using?

And what is your dose?
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  #179  
Old 12-07-2020, 08:43 AM
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simplemind simplemind is offline
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Originally Posted by jkbrwn View Post
Absolutely sounds like a grind issue rather than distribution. Remind me - which grinder are you using?

And what is your dose?
Baratza Forte’ BG, which has the steel burrs. Used for my pour-overs, but thought I could get away with it since many Robot users claim they don’t use a typical espresso (ex fine) grind. It’s well aligned, but it could be just the style of the burrs. I may just have to get an inexpensive manual grinder dedicated for espresso use.
What are you using?
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  #180  
Old 12-07-2020, 08:59 AM
fmradio516 fmradio516 is offline
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Originally Posted by simplemind View Post
Baratza Forte’ BG, which has the steel burrs. Used for my pour-overs, but thought I could get away with it since many Robot users claim they don’t use a typical espresso (ex fine) grind. It’s well aligned, but it could be just the style of the burrs. I may just have to get an inexpensive manual grinder dedicated for espresso use.
What are you using?
Did you try going finer?
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