Venmo buyer protection

[.RJ]

Anyone ever had to use this? I've got a line on a bike that we've negotiated the price on, but the seller doesnt use paypal.

Looking through the Venmo website, it seems they offer buyer protection, but, my past experiences with their customer service are downright awful and it seems like the internet is full of stories of getting ghosted on the buyer protection after getting scammed or a transaction not going well.

Anyone have any experience with that?

[kppolich]

Yeah, it's on the last step just like PayPal before you hit send payment. Venmo is owned by paypal, so I'd expect the same process for any claims.

[.RJ]

In theory... but also...

Venmo Purchase Protection Program
IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL ACCOUNTS THAT ARE NOT IDENTIFIED AS FOR GOODS AND SERVICES OR PAYMENTS TO TEEN ACCOUNTS. ONLY QUALIFYING PAYMENTS, AS DESCRIBED BELOW, WILL BE ELIGIBLE FOR VENMO PURCHASE PROTECTION PROGRAM.

If you or a Teen User are the sender or you are the recipient of a Qualifying Payment, you may be eligible for the Venmo Purchase Protection Program. Payments must be made from a Venmo account and are limited to the following types of transactions (“Qualifying Payments”):

Venmo Debit Card and Teen Debit Card purchases

Purchases of goods and services from authorized merchants

Payments sent using the Pay and Request feature in your Venmo account that are sent to business profiles or that are identified as for goods and services

I'm not buying from an "authorized merchant" I dont think.

[cp43]

Originally Posted by .RJ

In theory... but also...



I'm not buying from an "authorized merchant" I dont think.

My reading of that is that if you mark the payment as for "goods and services" you are covered, even if it's not to a business or "authorized merchant". I think where you would be stuck is if you marked it as "friends and family", as is sometimes requested by sellers.