Is Jenson usa useless?

[windsurfer]

Having a crank failure. Got the new cranks, but need a bb30 bottom bracket to replace the praxis conversion bracket i am using with my failing cranks.

Turns out bb30 with straight 30mm bore has become hard to find...

Found one at Jenson "in stock, ready to ship" most orders to California arrive in 1 day; awesome I thought.

Days later I still don't even have a shipping notice... multiple emails have resulted in no response.

Web sight still says "in stock, ready to ship" most orders to California arrive in 1 day

So frustrating! I just want to go riding.