Venmo buyer protection

[.RJ]

Anyone ever had to use this? I've got a line on a bike that we've negotiated the price on, but the seller doesnt use paypal.

Looking through the Venmo website, it seems they offer buyer protection, but, my past experiences with their customer service are downright awful and it seems like the internet is full of stories of getting ghosted on the buyer protection after getting scammed or a transaction not going well.

Anyone have any experience with that?