Problem with SILCA drip wax clogging

[Clean39T]

Originally Posted by dgauthier

At the prices Silca charges for *everything* they should have sent you a replacement for free.

I suggest you call again and request the replacement. If the young lady on the phone doesn't provide satisfaction, ask to speak to a manager.

Then post back here and let us know how Silca's customer service performed.

They're also a "small" company in the grand scheme of things.. I haven't had the OP's issue but am still curious what the science-based answer is from Silca. Would make a good follow-up on their YT channel.