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For those of you that have purchased from Orphan Espresso, have you had any issues with communicating with them? I ordered a full o-ring rebuild kit for my Europiccola millenium from them. The kit showed up in a timely manner so no issue there. Upon changing them out the last one I went to install was for the shower screen, but I discovered that the new o-ring has a flat side and a rounded side, the old one was fully rounded. I attempted to put the new one in but it would not go in and stay in. I used the portafilter to seat it but no matter how many times I tried it would just fall out. I ended up putting the old one back in since that wasn't where I was having an issue, but I would still want to replace it. This machine has the Millenium sticker on the bottom and uses a 51mm portafilter basket so I'm sure I ordered the right kit.
I emailed them to describe the situation to see if they had any suggestions or to see if they possibly included the wrong shower screen o-ring in the kit. So far we are going on a week and a half with no response. They were able to process my order and get it sent out within a day so they are on top of that end of things. I tried resending an email yesterday so I'll wait a while and see but so far I'm not imressed with support side of things.
W.
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12-05-2020, 02:53 PM
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