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#1
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The Pros Closet is this legit?
I found a really good price on an Ultegra Di2 derailleur at The Pros Closet.
Its says it is new open box, not covered by manufacturers warranty. If I want to return I have to pay for shipping both ways. I have read some really bad reviews on this company shipping items that were not working as described and then customers having problems returning it. So I am hesitant and I can buy it elsewhere new for about $25 more. Thanks for any input. |
#2
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I would not buy an electronic part with no warranty coverage that I had to pay to ship to return, when I could get the same part for $25 more through legit channels.
The savings is not worth the risk.
__________________
http://less-than-epic.blogspot.com/ |
#3
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I bought a vintage rear derailleur from TPC. What arrived was not what was pictured. It was what they said it was (the model) but it was in visibility worse condition and wasn't the same RD in the photos. That's the first and last lesson I ever got from them.
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#4
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In my experience, it's been easy to have TPC send a return label at their expense for any issue.
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#5
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$25?? Get it new somewhere else.
TPC’s CS seems good, though (pretty fast response). But during the middle of the pandemic (late 2021), with bike shortages, I inquired about a frame I wanted to sell. They threw a Pennies on dollar (lowest of lowball) offer, which I promptly declined. Left a bad taste in my mouth. I understand they’re a business. But it felt like I was dealing with a used car dealership. |
#6
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Shimano offers 2 years on new parts as a warranty through authorized channels. I'd say worth it to spend a lil more and have that.
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#7
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failure rate of newer gen components are negligible so by all means get it open box. make sure to buy it with a credit card so if something happens you can always chargeback in case they tell you to go fk yourself.
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#8
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I am assuming the Shimano warranty is not valid if you purchase from Overseas shop such as Gambacicli in Italy? To buy from a US dealer is substantially more for for a freakin front derailleur so I may just forget about the warranty.
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#9
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Can't speak for shimano parts from them but I thought gambacicli was a legit operation selling some high zoot frames as well.
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#10
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I have never ordered from them but consider them to be legit and would not hesitate. It is hard to decipher the warranty language but in many places I see warranty is only valid in country that item is purchased.
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#11
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The store is only about an hour drive for me. I sold my Cinelli Superstar to them. I also bought two SRAM Force AXS rim brake groups from them in 2020. They were new in the box. I've still got one of those RDs on a bike.
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#12
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Quote:
$25 to upgrade to newnew? No Brainer. And I did sell 1 bike to them pre-pandemic for a tolerable price. Since then i've felt mildly insulted by any offer I've received. But I do understand they have to flow with the market, and when people aren't buying our used stuff directly, there's nothing to tell TPC that they'll be able to sell it either. I also met some of the TPC folks at FoCo fondo and they were super personable and chatty with me even though the booth was busy. That's a +1 for me to go back to them in the future. |
#13
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Quote:
But, if you ordered a particular part and got something different or didn't work as described, that's not ok.. and I would, hopefully, expect them to make it right.. but yeah, $25 more on a brand new part with full warranty (esp electronics), seems like a no-brainer on a something that is already a pretty penny..
__________________
Be the Reason Others Succeed |
#14
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The amount offered to purchase a bike will be very low, but if you've had it on eBay and Facebook for weeks and get no interest, there aren't many other choices. You can opt for them to sell a bike for you and get about 70% of the sale price, but you could take home even less than selling to them. My Cinelli had the new wheels off my Rouvida, almost new crank, new tires and the frame was like new. They offered $1500. Build cost with a heavily discounted frame was over $4,000.
The bike must have it's serial number undamaged or they won't sell it or buy it. They won't sell a Yoeleo, even though it has a serial number inside the head tube. |
#15
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I would wonder if you would even be able to sell the bike yourself at a price you would be happy with from them. The used market is in such a slump right now, and even new bikes - I was looking last weekend and I can buy a new Scott Spark for 30% less than I can get a Top Fuel, On sale, at my shop team price. Its so bonkers.
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