Is Jenson usa useless?

[windsurfer]

Having a crank failure. Got the new cranks, but need a bb30 bottom bracket to replace the praxis conversion bracket i am using with my failing cranks.

Turns out bb30 with straight 30mm bore has become hard to find...

Found one at Jenson "in stock, ready to ship" most orders to California arrive in 1 day; awesome I thought.

Days later I still don't even have a shipping notice... multiple emails have resulted in no response.

Web sight still says "in stock, ready to ship" most orders to California arrive in 1 day

So frustrating! I just want to go riding.

[Jdm]

I ordered from Jenson a few months back and was amazed by their shipping to CA. I ordered tires on Sat and they were delivered on Monday.

Hope your order gets resolved soon.

[deluz]

I have ordered from them multiple times, always fast shipping.
Trying calling them on the phone.

[windsurfer]

Phone goes straight to voice mail...

[old fat man]

I've had that scenario with them too. Maybe they didn't really have it in stock and are waiting for it to arrive from a supplier. Not cool but hopefully you'll still get what you ordered.

[JMT3]

No problems with Jenson but it’s been a while. Nothing stays the same these days.

Keep us posted.

[tctyres]

I've ordered twice this year from Jenson with no issues.

If what happened to you happened to me, I would cancel the order and avoid them. It's too bad to read this. I like them, and I only order things that are in stock.