OT: no heat to new dryer

[Cat3roadracer]

Good afternoon, hoping an electrician of sorts can chime in here.

New washer and dryer delivered today. Installed all good.

But - no heat in the dryer. I checked the breaker, was on, I flipped it off then on again, no dice. What else can I check?

Full disclosure- we had a partial power outage this past Tuesday. Half of the box was out, restored by the power company about three hours later. Everything in the house is functioning properly.

Thoughts?

[AngryScientist]

Can we assume this is an electric, not gas dryer?

When you say "no heat" - does that imply the other functions on the dryer work?

[Cat3roadracer]

Yes Nick, electric.

All other functions on the dryer work.

[Hardlyrob]

Google / Youtube is your friend in this case.
The dryer may have internal breakers / controls to deal with power surges / outages without damaging anything.

Any error codes coming up?

If it powers up, and runs it is either an internal setting / reset - or a cooked heating element.

Good luck
Rob

[AngryScientist]

I believe just the heating element portion of the dryer should have it's own fuse or thermal overload.

I would google the model you have with "thermal fuse" in the search and see if you can locate that.

Edit: scratch that, sounds like these units are brand new. Call for the warranty. Make no mention of the recent power outage. Let them fix or replace it before you spend any more time.

[unterhausen]

I would check that both sides of the circuit are hot, but some people probably shouldn't.

[paredown]

Originally Posted by unterhausen

I would check that both sides of the circuit are hot, but some people probably shouldn't.

This

Two legs = 240v; controls etc require 120v and heating element requires both.

The installers could have hooked up the factory power whip incorrectly on the back (there are two configurations for plug blades for some unknown reason, so manufacturers most often leave it to the retailer/installer to attach the correct one.)

Much less likely--one side of the 240v breaker is not working...

[VC Slim]

I purchased a new Maytag gas dryer (switched over from electric). Didn’t dry worth a darn. Repair guy verified that it was working properly and recommended cleaning the dryer vent. The cleaner guy found that the vent was packed full of lint after 35 years of neglect. He recommended cleaning every two years. Dryer works great now. Good luck figuring out the problem.

[bigbill]

Unplug the dryer and look at the terminals where the power cord connect. You'll have to remove a cover, again, unplug first. When you buy a dryer and have it delivered/installed, the people doing so bring several power cords and install the one that matches your 220 wall outlet. There are a few different kinds. If the new cord wasn't installed correctly or connections were left loose, it could cause your problem. My dryer is a Samsung that is much older, but it has a diagram inside the cover on the back that shows how it should be wired. The owner's manual should show the correct connections by location and wire color.

[Tandem Rider]

The dealer sold it, delivered it, and installed it. Call them before you void any warranties.

[dgauthier]

Originally Posted by Tandem Rider

The dealer sold it, delivered it, and installed it. Call them before you void any warranties.

+1. This is not your problem.

[Hank Scorpio]

I bought our washer within a year it was a GE commercial grade but it already sounds like it is filled with lotto balls when it first spins up. Your post reminded me to have them come out for warranty service.

[Veloo]

This is 100% on them to come and fix it asap.
Could be a bad circuit board for all you know and you're prob not set up to to probe it to figure out what's wrong anyway.

I tore my out of warranty dryer apart this year to replace a squealing tensioner pulley. Mechanically it's not rocket science but electronically could be a number of things.
But again, it's a day old so they need to get their asses over to your place and get it running. You paid enough money for them.

Unfortunately I've heard many people (including repair guys) that Samsung and LG appliances are very poor quality.

[unterhausen]

I'm a little confused by OP's story, did the dryer ever heat? I would check the voltage at the wall. Non-contact testers aren't 100% reliable, but it's a good first check for someone that isn't comfortable using a multimeter on 240vac. https://www.lowes.com/pd/Klein-Tools...-AC/5014305573

Check a known-good outlet first.

[bigbill]

Originally Posted by Veloo

This is 100% on them to come and fix it asap.
Could be a bad circuit board for all you know and you're prob not set up to to probe it to figure out what's wrong anyway.

I tore my out of warranty dryer apart this year to replace a squealing tensioner pulley. Mechanically it's not rocket science but electronically could be a number of things.
But again, it's a day old so they need to get their asses over to your place and get it running. You paid enough money for them.

Unfortunately I've heard many people (including repair guys) that Samsung and LG appliances are very poor quality.

About six years ago, when my Samsung dryer was only eleven years old, I replaced the drum rollers, which look like inline skate wheels, as well as the drive belt. The drive belt was fine, but you have to take the old one off to get the drum out, and they're cheap, so you might as well install a new one. I used a youtube video to disassemble and reassemble, taking the time to take all the internal ducting apart to clean out lint. When I put it all back together, it was basically new, and it's been trouble free and quiet since.