#16
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If you're careful about cross shopping things the same product on amazon with free shipping will often cost more than buying it direct. So the customer is still paying for that convenience, shipping and loss coverage.
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#17
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That comment was more about Amazon setting the curve for ecomm interactions. Amazon does fleece vendors for something like 20% in various fees to cover returns and there general cost of doing business. Which explains why Amazon isn't the cheapest place to buy a lot of things anymore.
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