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yeah I've never heard of Sram not replacing these, no questions asked, regardless of warranty or where/how you purchased it. you just need to go hit up a shop.
you could also find the guts from someone and replace 'em if you want, but if you can get a brand new one for free, why not? guessing that's Sram's outlook too: why pay a wrench to do an intricate and more time-consuming job when replacing the whole thing is cheaper? which I get, but it still kinda sucks wasting stuff.
out of curiosity, what era of Sram was it (10 or 11) and how old was the cable? when it happened to me, the cable was super old and gritty, so I wasn't totally surprised. and I haven't heard many reports of these for 11 speed groups.
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