Quote:
Originally Posted by NYCfixie
Does UPS not offer ship to a store?
|
tl;dr - both offer pickup, FedEx is (in my experience) much easier to deal with and so I use them whenever possible..
It is much easier to "ship to store" with FedEx, in my experience. In the Portland, OR region there is only one UPS pick-up location for oversized packages and it is not convenient to get to whatsoever and has very limited hours. In contrast, there are dozens of FedEx stores throughout the city, including multiple that are open 24x7 due to their tie-in with their printing and copy services. FedEx's online portal is much easier to use and redirecting packages to one of their stores is very easy. The employees at the FedEx stores are also friendly and go the extra mile in terms of checking that outbound packages are sufficiently taped, providing receipts, etc. Dropping off pre-paid returns at the "UPS Store" closest to me is a nightmare in comparison - they act like they are doing you a favor by taking your package and are downright hostile if you don't have it properly taped or ready to go (not something I do, just witnessing how they treat others). These stores appear to be independently owned/managed and this particular one may just be particularly awful - there is one down in the city more that has friendly people behind the counter, so I generally drive past the one closest to me to take my UPS packages there. I've been using ShipBikes almost exclusively since BikeFlights switched to UPS. The customer-service and portal for BikeFlights was always great, but the friction for me of having to use UPS just doesn't make the juice worth the squeeze. As with everything, YMMV.