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All Neos work without power, but you lose the ability to update software and the powered downhill does not work without power.
I have an original Neo which has been wonderful, but if I have to replace it I'll probably go with a Kickr. In the US, I've heard nothing but good reports of Wahoo service,support. Garmin seems to be improving, but there have been reports of poor service. For example, they won't even offer repair service for ny original Neo.
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