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To be fair, the company responsible is an intermediary that contracts with both AA and Delta, but the money is paid directly to the airlines so getting refunds and compensation isn’t so straightforward. In the end the cat is safe and likely will never speak to us again. BTW, cat’s name is Tickles. Daughter named its now-deceased sibling Tess. Son then named this one. (“Get it, Dad, TessTickles”).
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