Quote:
Originally Posted by 2LeftCleats
She didn’t travel the quarter mile from the cargo facility to the airplane due to ‘human error’. Missed the flight.
That was American Airlines and they had no other suitable flight out same day, but Delta did. Drove back to the airport, while frantically getting cargo space on that flight within the required 2 hr. window. Even though they had my credit card info, I still had to be at the airport (for the 3rd time) to sign papers. And Delta charged $380, which is why I went with American initially.
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Ummm...they (AA) screwed up. They should have arranged to get your cat on that DA flight at their expense. Someone forgot to move your cat to the plane, which you paid them to do. That's their problem. Did they even offer to get her onto another flight that day? That's really poor CS, but we're talking airlines, so not a shocker.