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Update - still waiting...
Turns out that the manufacturer agreed to replace the frame without even seeing it. Instead, the distributor shared the pics and video that I had made with them and they agreed to replace.
The hold up is that the manufacturer proposed to send the frame to the distributor along with the scheduled shipment of 2018 stuff so eta is sometime in October.
The good news in the interim is that I was able to get my frame back from the dealer and will ride it until the new one arrives.
I'm really dying to find out what they send me...
Two lessons I learned here though: 1) it doesn't hurt to build a relationship with the distributor if at all possible. I had previously reached out to the rep to get his advice on an issue and continued to correspond with him when the new problem came up. 2) Helps of you document your discussions with dealer/distributor (in my case via email).
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