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the manufacturer. there should be a manufacturer rep. that gets assigned to handle it. like anything, it just depends on their work load. They usually examine the frame to confirm that it is a warranty issue. Then, it just depends on that they have on hand. Note that if the model you have is discontinued, is there big changes to the model? is it still considered equal? they may offer you a lower model new model or ask you to pony up a few bucks. it just depends on how good their customer service is.
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