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+1 on the above.
But I am not sure sure about paypal siding with the buyer. If the pic does indeed show a dent, then it is going to be too close to call.
I once bought a garmin HR monitor on ebay. I received it but the whole HR monitor (watch + the HR strap + box) reeked of cigarette smoke. I could not wear either the watch nor the HR strap without going nuts over the smell. I filed a case with ebay/paypal. They sided with the seller. They did not give me any reason why they sided with him.
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