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+1
glad to hear...
i like hearing these stories as I find that I try to purchase from companies that will stand behind their products...
I have now decided to never buy Nike again due to their customer service (among other issues I have with them)... Have a 3 month old pair of shoes that are falling apart after 400 miles of running (air pegasus, so not cheap) and my only option was to send both shoes to them to inspect to figure out what/if they can do anything... i mean, what, the shoes cost like $9 to make with child labor and all...
Anyways, I've had great support from park tool and ritchey in the past... will continue to support them...
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If I can bicycle, I bicycle
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