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Originally Posted by eddief
wanted to see the new Sam H. I think they mean well, but I find all the personalities there a bit quirky. Define it your own way. I think "introverted" comes up for me.
That said, it would be interesting for you to have a conversation in a non-upset way with someone at Riv. If they did not understand your complaint, did not then bend over backward to honor that you want to buy something at the holiday price...then they are cutting off their noses to spite their faces. Then it's time to shop at VeloOrange who seems to be kicking some butt.
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Honestly, the holiday prices don't matter.
Riv isn't a company I shop for good prices, much like Serotta. I buy their products in a relatively price-insensitive way.
It's about them making even the most meager attempt to keep me as a customer.