Quote:
Originally Posted by deluz
Return shipping to UK is prohibitive as you found out.
I think you have cause in the product being defective and not as described so they should issue a refund and pay for shipping IMO.
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Yeah I'd push that angle if you want to have any hope of coming out even.
I refuse to purchase from Merlin nowadays, I'm in Aus.
My inner cynic suspects they know return shipping from o/s is prohibitively expensive and they intentionally send b-grade stock to those orders knowing they are less likely to be returned. Have experienced this personally and seen way too many stories like yours.
Might be OK with tyres, tubes, smaller goods etc. but never buy expensive items like frames and wheels from overseas.
Wiggle was the exception because their return shipping was pre-paid label and was only like $20. In the good 'ole days circa 2018-2019.