I've talked to Mr. 1up, and he was courteous and curt. I think they are so busy that he has little time for chat, which is a good thing.
As far as customer service is concerned, it's first rate. I switched vehicles shortly after receiving the 1up and they took back the one I ordered and replaced it with one that fit better.
Had mine about 3 years now, and although there are a few things I would change, I'm a satisfied customer. You'll love the way you can move the bikes back/forth so the handlebars don't conflict with the seats.
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