Quote:
Originally Posted by Climb01742
Truthfully, messing up the order wasn't what pissed me off. Stuff happens. I was just bummed out by the mistake until I went to return the wrong saddle. I think the true measure of any company isn't whether they make mistakes (we all do) but how easily and speedily they correct the mistake. The return and refund process at Performance is painful. It was state-of-the-art in 1970. That's the part that is unacceptable. If you sell online, there's simply a minimum standard you need to meet to stay in business. Performance feels like they're trying to shoestring an online business on the back of their brick-and-mortar. And failing, for me anyway.
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I have had the same feeling for amazon for years now because of very similar circumstances. Amazon gets zero of my dollars.