Quote:
Originally Posted by oliver1850
Why don't QBP and JB sell direct? Is there a minimum order size for dealers?
|
I can only imagine they are not setup to deal with the "end user" customer service issues (i.e. I do not believe they even accept returns from an LBS unless the product is damaged or broken). Often I wish I could just order direct from QBP rather than have to research the part myself, find the QBP part number, call the LBS and ask them to order it for me, and then go pick it up when it arrives; seems to be a broken ordering model (for me at least). Where is the value-add from the LBS in this scenario?
Two local bike shops I have asked say that the usually try to meet the minimum for free shipping - a threshold that I do not think is very high - but order as often as needed from QBP which can be 1-2 a week.