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Some shops don't have a wheel builder anymore. Sure, many can lace up a wheel but there's a big difference in that and someone who "knows" wheels. Even at my shop, which sponsors the best racing team in Oregon, when they have a custom build, they go back to a guy who worked there like 8 years ago and has moved on with his life. But he still builds a great wheel, as I can attest for my tandem, 36 spoke, OP in front, T217 in back and nary a problem in about 9 years. (Well, except for the fact that originally I had OP on front and rear and 3 years ago the spokes began pulling through the rim so I had him rebuild the rear with the 217. But that wasn't his fault.)
Having said that, I wouldn't fix it if the rim is bent. I would predict it will continue being a problem and you'll replace it sooner or later anyway after spending good money after bad.
BTW, this wheel guru....he rides DA 7800's.
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