[huck*this]

I know a lot of negative comments fly around about Rapha but wanted to share my recent conversation with them.

I was gifted a pair of long finger Pro Gloves a few years ago. They developed a rip in the cuff. I did the online chat with Rapha looking to use their repair service. I had no receipt record or purchase record.

The CS (customer service) rep asked when it was purchased. I said it was a gift a couple years ago. She asked for me to send pics over of the damage. Quick response for CS, it is not repairable and sorry for the damage. Here is $50 to use towards your next purchase at Rapha. No min price requirement just $50 to use freely.

I was amazed at the care and promptness they expressed. I was not looking for anything but a repair but they went above and beyond! Cheers to Rapha and they have at least 1 customer for life.