I don’t work for Boyd but - the Altamont wheel is an alloy rim not a carbon rim.
Did you mean to say you have ceramic coated wheels? ...they are alloy with a coating.
https://boydcycling.com/shop/road/al...cher-wheelset/
If you bought them new you should have gotten some pads with them. Either way call Boyd and get helped out. Their support is great.